Privacy Policy

Kemudi Surfcraft (the “Company”) recognises and values your privacy and trust. This Privacy Policy (“Policy”) describes how the Company collects, uses, and discloses your personal information. This policy applies to personal information gathered when you shop in our stores, browse our websites, register for activities and events, or connect with us. We may provide different or additional notices of personal information practices for certain services or activities.

When you visit our website or any other website, the computer that stores the web pages (the web server) has to know your computer’s network address in order to send the requested web pages to your Internet browser. Your computer’s unique network address, known as its “IP address,” is automatically sent each time you access an Internet site. A computer’s IP address can be used to pinpoint its rough geographic location, but other than that, it remains anonymous.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory purposes. We will publish a revised Privacy Policy on the site and take any other actions needed by applicable legislation.

what personal information we collect

The types of personal information we collect about you are determined by how you interact with our website and use our services. The word “personal information” refers to information that identifies, relates to, characterises, or can be associated with you. The following sections detail the categories and specific types of personal information that we collect.

We do not keep track of the IP addresses from which users access our website unless you have specifically provided us with information about yourself, in which case we record your IP address for security purposes. For example, when you go to the checkout to complete an order. After completing the form, we will save your IP address and a transaction number so that we can track your order.

Information we collect directly from you

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your usage

We may also automatically collect certain information regarding your use of the Services (“Usage Data“). To accomplish this, we may use cookies, pixels, and other technologies (“Cookies“). Usage Data may include information on how you access and use our Site and your account, such as device and browser information, network connection information, your IP address, and other details about your interactions with the Services.

Personal information from other sources

We may also obtain personal information about you from other sources and combine or link it to information we already have about you.

Information we obtain from third parties

Finally, we may get information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

  • Companies that support our website and services, such as WooCommerce.
  • Our payment processors gather payment information (e.g., bank account, credit or debit card information, billing address) in order to process your payment, fulfil your orders, and provide you with the items or services you have requested as part of our relationship with you.
  • When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we or third-party partners may automatically collect certain information via online tracking technologies such as pixels, software developer kits, third-party libraries, and cookies.


Any information obtained from third parties will be handled in accordance with this Privacy Policy. Also, see the Third Party Websites and Links section below.

third-party websites and links

Our site may contain links to third-party websites or online platforms. If you follow links to sites that are not linked with or controlled by us, please consider their privacy and security policies, as well as their other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such sites, including the accuracy, completeness, or trustworthiness of the information found on them. Information you give in public or semi-public venues, including information you provide on third-party social networking platforms, may be viewed by other users of the services and/or users of those third-party platforms, with no restrictions on its use by us or a third party. Except as otherwise noted on the Services, our use of such links does not imply that we support the material on such platforms or their owners or operators.

Cookies

We use cookies to automatically collect data. A “cookie” is a little data file that our websites send to your computer. We deliver these cookies and gather data on our own websites, as well as through third-party entities. We use the data we collect through cookies to help maintain the integrity of our sites’ registration and purchasing processes, to retain your preferences and account settings, to learn about your potential interests so that we can personalise our marketing and information to better support your interests, and to improve our sites and your experience.

Most browsers accept cookies by default, but you can use your browser’s options to remove or reject them. Please keep in mind that removing or blocking cookies can have a negative impact on your user experience and may cause some of the services, including specific features and basic functionality, to malfunction or become unavailable. Furthermore, blocking cookies may not totally prevent us from sharing information with third parties, such as our advertising partners.

Please be aware that, while your browser may allow you to send a “do not track” signal, our site, like many others, is not structured to respond to such signals.

children's data

The services are not intended for use by children, and we do not intentionally collect personal information about them. If you are the parent or guardian of a child who has provided us with personal information, please contact us using the contact information provided below to request that it be destroyed.

As of the effective date of this privacy policy, we have no actual knowledge that we “share” or “sell” (as those words are defined in relevant legislation) personal information of people under the age of 16.

international user

Please be aware that your personal information may be transferred, stored, and processed outside of the country in which you live. Personal information is also handled by employees, third-party service providers, and partners in various countries.

If we transfer your personal information outside of Europe, we will use recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Security of personal information

The Company strives to implement commercially reasonable physical, electronic, and procedural safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction while under our control. We take commercially reasonable efforts to protect your personal information, but we cannot guarantee total security. 100% full security does not now exist, either online or offline.

security and retention of your information

Please be aware that no security mechanism is flawless or impenetrable; therefore, we cannot promise “perfect security.” Furthermore, any information you provide to us may not be secure while in transit. We urge that you should not convey critical or personal information to us through insecure channels.

We retain your personal information for a variety of reasons, including whether we need it to operate your account, offer the services, comply with legal requirements, resolve disputes, or enforce other applicable contracts and rules.

Security policy

When you make a purchase from Kemudi Surfcraft, your financial information is encrypted using the latest 128-bit SSL (secure sockets layer) technology.128-bit SSL encryption is estimated to take at least one trillion years to break, and it is the industry standard. If you have any queries about our security policy, please contact our customer support at kemudisurfcraft@gmail.com.